Frequently Asked Questions

Everything you need to know about HearSure cover. Can’t find your answer? Contact
our team directly.

Getting Started

Can I get hearing aid insurance directly from HearSure?

No. Insurance is only available via our authorised hearing clinic network. To see if your hearing care provider is part of our network, visit our Find a Clinic page.

Accessing cover is easy. If your hearing care provider is part of our network, simply let them know you would like HearSure insurance and they will activate your free 14-day trial. After your 14-day trial, purchasing an annual policy can be done in your hearing clinic, via email or over the phone.

The price depends on the model of your hearing aid and its purchase price. Many of our customers find that HearSure cover is cheaper than their home and contents insurance option. You will receive a quote for HearSure cover at the time you purchase your hearing aids.

Coverage

Am I covered when travelling?

Yes. HearSure cover ensures you have peace of mind while travelling both interstate and overseas. Our policy includes unlimited worldwide travel cover.

Yes. We proudly provide insurance cover to hearing aid wearers living anywhere in Australia, including in nursing homes and independent living facilities.

If your hearing aids are lost in an accidental circumstance, your HearSure policy covers you. Simply lodge a claim through your authorised hearing clinic and we’ll get you sorted quickly.

No. HearSure has no excess on claims. You get the full benefit of your policy when you need it most.

Claims

How do I lodge a claim?

Claims are lodged directly through your authorised hearing care provider. Simply contact your clinic and they will manage the claim process on your behalf. You can also contact us directly by phone or email.

Claims are approved in less than two days and are resolved directly with your hearing clinic. We pride ourselves on fast, efficient claims resolution.

Yes — absolutely. We will not ask you to source quotes or find the cheapest price. You get to stay with your provider no matter what.

Ready to protect your hearing aids?

Contact your hearing clinic today or get in touch with our team to find out how affordable protection can be.

;